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Frequently Asked Questions

Is it safe shopping on Znlly?
Yes! It's completely safe to order from Znlly, you can shop with confidence with us. We use the best SSL service from Shopify to protect your information. You'll see a secure lock in your web address bar while you're checking out, and you can shop with confidence with us.
What payment methods are accepted?
We accept payment through Credit Card and PayPal's secure checkout system. If you select PayPal for checkout, you will be taken directly to their website to complete the financial part of your transaction. All of your personal information will remain secure and is only shared between you and PayPal. We never store any of your finical details.
How long will it take to receive my order?
The time it takes to receive an order depends on the shipping method chosen when you placing the order. If you select standard shipping, orders usually arrive within 7-10 business days. If you choose economy shipping, orders will typically arrive within 10-15 business days. Delivery times may vary depending on the delivery location.
Do You Ship Internationally?
We can ship orders to any destination around the world. To find out more, please take a look at the shipping policy
I received a shipping confirmation email, but the tracking is not working?
We apologize for any inconvenience this may have caused. Please allow some time for the tracking to be updated. If you require any additional information regarding your shipment, please contact us.
How can I track my order?
Once your items have been dispatched, you will receive a confirmation email containing a tracking number. You can then rack your order with this code.
How do I request a return or refund?
We accept returns within 30 days of receiving your purchase. To be eligible for a return, your item must be in the same condition as when you received it โ€“ unworn, unused, with tags, and in the original packaging. You'll need the receipt or proof of purchase to complete the return. If approved, you can start the return process and we will refund your original payment method.
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